Demerch.com Privacy Policy

Last Updated: September 5, 2025

At Demerch.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our marketplace.

1. Information We Collect

We may collect the following types of information:

ü Personal Information: Name, email address, phone number, delivery address, ID details (for sellers).

ü Payment Information: Mobile money details, bank account, or card information (processed securely via third-party providers).

ü Usage Data: Device details, browser type, IP address, and browsing history on Demerch.com.

Transaction Data: Purchase history, product searches, and returns.

2. How We Use Your Information

ü We use your information to:

ü Facilitate transactions between buyers and sellers.

ü Deliver products and process payments.

ü Provide customer support and dispute resolution.

ü Improve our services, features, and user experience.

ü Send updates on orders, promotions, or policy changes.

ü Comply with legal and regulatory obligations.

3. Sharing of Information

We may share your data only with:

ü Sellers: To fulfill your orders.

ü Service Providers: Payment processors, delivery partners, and IT providers.

ü Regulatory Authorities: When required by law (e.g., tax or fraud investigations).

We do not sell or rent your personal data to third parties.

4. Data Security

All transactions are encrypted using SSL/TLS technology.

We implement strict security controls to protect against unauthorized access.

Users are encouraged to keep their login details confidential.

5. Data Retention

We retain your information as long as your account is active.

Transactional data may be stored for up to 7 years to comply with Ghanaian financial regulations.

You may request deletion of your account, subject to legal obligations.

6. User Rights

ü Depending on your location, you have the right to:

ü Access, update, or correct your personal data.

ü Request deletion of your account.

ü Opt out of marketing communications.

ü File a complaint with your local Data Protection Authority (Ghana DPC or EU GDPR authority).

7. Cookies & Tracking

We use cookies to improve your browsing experience, personalize recommendations, and analyze traffic.

You can manage or disable cookies in your browser settings.

8. International Users

For European buyers/sellers, data processing complies with GDPR standards.

For Ghana and Africa, compliance follows the Ghana Data Protection Act, 2012 (Act 843).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or platform notifications.

10. Contact Us

If you have questions about this Privacy Policy, contact us:
Email: privacy@demerch.com